Your staff has really been helpful to Fran and me. Last week, I walked into my house and heard the sound of water splashing onto the carpet. After turning off the water to the house -and not knowing if I really needed them or not I called Duraclean. I did need them. Within a half hour or so one of their staff members was at my front door. After taking a look inside my house he called for his Technicians who came in and began removing the water and the damaged carpet. Duraclean knows what to do…my problem was handled.